Last Updated: March 5, 2026
Our Commitment to Accessibility
DeadSea Sanctuary is committed to ensuring digital accessibility for people with disabilities, chronic conditions, and diverse needs. We continually improve the user experience for everyone and apply relevant accessibility standards.
1. Accessibility Standards
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, including:
- Perceivable content
- Operable interface
- Understandable information
- Robust technical compatibility
2. Website Accessibility Features
2.1 Navigation & Structure
- Keyboard Navigation: All functions accessible via keyboard
- Skip Links: "Skip to main content" for screen readers
- Logical Heading Structure: Proper H1-H6 hierarchy
- Breadcrumb Navigation: Clear page location indicators
- Consistent Layout: Predictable navigation across pages
2.2 Visual Design
- Color Contrast: Minimum 4.5:1 ratio for text
- Text Resizing: Content readable at 200% zoom
- Readable Fonts: Clear, sans-serif typography
- No Color-Only Information: Icons and text labels used together
- Focus Indicators: Visible keyboard focus states
2.3 Multimedia Content
- Alt Text: Descriptive alternative text for all images
- Video Captions: Closed captions for all video content (when available)
- Audio Descriptions: Text transcripts for audio content
2.4 Forms & Interactions
- Clear Labels: All form fields properly labeled
- Error Messages: Descriptive, helpful error guidance
- Required Fields: Clearly marked with asterisks and ARIA labels
- Button Text: Descriptive action labels
3. Multi-Language Support
Our website is available in three languages to serve our diverse international patient community:
- English
- Arabic (with RTL support)
- Russian
Language switcher available in the header menu.
4. Assistive Technology Compatibility
4.1 Screen Readers
Our website is compatible with:
- JAWS (Windows)
- NVDA (Windows)
- VoiceOver (macOS, iOS)
- TalkBack (Android)
4.2 Browser Compatibility
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (latest version)
- Microsoft Edge (latest version)
4.3 Mobile Accessibility
- Responsive design for all screen sizes
- Touch-friendly button sizes (minimum 44x44 pixels)
- Pinch-to-zoom enabled
5. Physical Facility Accessibility
5.1 DeadSea Sanctuary Medical Facilities
- Wheelchair Access: All treatment areas wheelchair accessible
- Accessible Restrooms: ADA-compliant facilities
- Elevators: Available in multi-story buildings
- Ramps: Wheelchair ramps at all entrances
- Accessible Parking: Reserved spaces near entrances
5.2 Treatment Accommodations
- Pool Access: Hydraulic lifts for balneotherapy pools
- Accessible Changing Rooms: Spacious, grab-bar equipped
- Mobility Assistance: Staff trained to assist patients with limited mobility
- Wheelchair Rentals: Available on-site
5.3 Accommodation Accessibility
- Accessible hotel rooms available (specify during booking)
- Roll-in showers
- Grab bars in bathrooms
- Visual and auditory fire alarms
6. Known Limitations
Despite our efforts, some accessibility issues may exist:
- Some PDF documents may not be fully accessible (we're working to remediate)
- Third-party payment gateway may have separate accessibility standards
- Some historical blog posts may lack proper alt text (being updated)
7. Assistive Services Available
7.1 Website Assistance
- Live Chat Support: Text-based assistance available
- Phone Support: +962 798 630 757
- Email Support: info@deadseasanctuary.com
- Video Calls: Available for consultations (with captions)
7.2 On-Site Assistance
- Multilingual staff (English, Arabic, Russian)
- Sign language interpreters (request in advance)
- Medical interpretation services
- Escort services for visually impaired patients
8. Feedback & Complaints
8.1 We Welcome Your Feedback
If you encounter accessibility barriers on our website or at our facilities:
8.2 Please Include:
- Description of the accessibility issue
- Page URL or location (if applicable)
- Your contact information
- Assistive technology you're using (if relevant)
8.3 Our Response
- We aim to respond within 3 business days
- Issues are prioritized based on severity
- Alternative accessible formats provided upon request
9. Ongoing Improvements
We are committed to continuous accessibility improvement through:
- Regular Audits: Quarterly accessibility testing
- User Testing: Feedback from users with disabilities
- Staff Training: Accessibility awareness for all employees
- Technology Updates: Implementing new accessibility features
10. Alternative Formats
If you need information in an alternative format:
- Large Print: Available upon request
- Audio Format: Key documents available in audio
- Plain Language: Simplified medical information available
- Braille: Contact us for Braille materials (7 days notice)
11. Third-Party Content
Some third-party content (hotel booking systems, payment gateways) may not meet the same accessibility standards. We encourage feedback about these services and work with partners to improve accessibility.
12. Contact Information
DeadSea Sanctuary Accessibility Coordinator
Dead Sea, Hashemite Kingdom of Jordan
Phone: +962 798 630 757
Email: accessibility@deadseasanctuary.com
General: info@deadseasanctuary.com
Office Hours: Sunday-Thursday, 9:00 AM - 5:00 PM (Jordan Time)
Our Promise
We believe healthcare should be accessible to everyone. If you experience any difficulty accessing our services, please reach out. We're here to help and committed to making necessary accommodations for all patients.
