Last Updated: March 5, 2026

1. Cancellation Timeframes

1.1 Cancellation 60+ Days Before Treatment:

• Refund: 100% of amount paid (minus 5% processing fee)
• Processing Time: 14-21 business days
• Method: Original payment method

1.2 Cancellation 30-59 Days Before Treatment:

• Refund: 75% of total package cost
• Non-refundable: 25% administrative and booking fees
• Processing Time: 21-30 business days

1.3 Cancellation 15-29 Days Before Treatment:

• Refund: 50% of total package cost
• Non-refundable: 50% (covers accommodation and medical staff reservations)
• Alternative: May reschedule within 12 months with 10% fee

1.4 Cancellation 14 Days or Less Before Treatment:

• Refund: 25% of total package cost
• Non-refundable: 75%
• Reason: Full medical team and facilities reserved

1.5 No-Show or Same-Day Cancellation:

• Refund: No refund
• Amount Charged: 100% of package cost

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2. Medical Emergency Cancellations

2.1 Covered Situations:

• Hospitalization of patient or immediate family member
• Serious illness preventing travel (with medical certificate)
• Death in immediate family
• Medical contraindication discovered after booking

2.2 Required Documentation:

• Official medical certificate from licensed physician
• Hospital admission records (if applicable)
• Death certificate (if applicable)
• Must be submitted within 7 days of cancellation

2.3 Medical Emergency Refund:

• 80% refund regardless of timeframe
• 20% administrative fee retained
• Alternative: Full credit for rescheduling within 18 months

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3. Rescheduling Policy

3.1 Rescheduling 60+ Days Before:

• Free rescheduling (one time)
• Subject to availability
• Must be within 12 months of original date

3.2 Rescheduling 30-59 Days Before:

• 10% rescheduling fee
• Must be within 12 months

3.3 Rescheduling Less Than 30 Days:

• 25% rescheduling fee
• Subject to strict availability

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4. Partial Refunds (Early Departure)

If you start treatment but leave early:

• No refund for unused nights or treatments
• Exception: Medical emergency requiring evacuation (50% refund of unused portion with documentation)
• Accommodation costs are non-refundable once check-in occurs

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5. Force Majeure

Events Beyond Our Control:

• Natural disasters
• War or civil unrest
• Pandemic restrictions
• Government travel bans

Force Majeure Refund:

• 100% refund OR
• Credit for future booking with no expiration
• Patient's choice

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6. Refund Processing

• Online Payments: Refunded to original payment method
• Bank Transfers: Returned via bank transfer (customer pays transfer fees)
• Processing Time: 14-30 business days depending on payment method
• Currency: Refunded in original payment currency

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7. Travel Insurance Recommendation

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8. How to Cancel

Step 1: Email cancellation request to: info@deadseasanctuary.com

Step 2: Include:

• Booking reference number
• Full name
• Treatment date
• Reason for cancellation
• Medical documentation (if applicable)

Step 3: Await confirmation email (within 48 hours)

Step 4: Refund processed within stated timeframe

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9. Contact Us

For cancellations or questions:

Phone: +962 798 630 757
Email: info@deadseasanctuary.com
Office Hours: Sunday-Thursday, 9:00 AM - 5:00 PM (Jordan Time)