Last Updated: March 5, 2026
Your Privacy Matters: DeadSea Sanctuary is committed to protecting your personal information and medical data in accordance with international privacy standards.
1. Information We Collect
1.1 Personal Information:
- Full name, date of birth, nationality
- Email address and phone number
- Passport details (for international patients)
- Billing and payment information
- Preferred language (English, Arabic, Russian)
- Emergency contact information
1.2 Medical Information:
- Medical history and current conditions
- Current medications and allergies
- Previous treatment records
- Diagnostic test results (PASI, DLQI, HAQ-DI scores)
- Treatment progress and outcome measurements
- Clinical photographs (with explicit consent)
1.3 Technical Data:
- IP address and browser type
- Device information
- Cookies and usage data
- Pages visited and time spent
2. How We Use Your Information
2.1 Medical Care:
- Provide personalized treatment plans
- Monitor treatment progress and outcomes
- Coordinate with your referring physician
- Conduct telehealth follow-ups at 1 and 3 months
- Medical research (anonymized data only)
2.2 Administrative Purposes:
- Process bookings and payments
- Send booking confirmations and reminders
- Arrange accommodation and transportation
- Provide multilingual support services
- Handle insurance documentation
2.3 Communication:
- Send treatment instructions and preparation guidelines
- Provide post-treatment care information
- Newsletter updates (with consent)
- Respond to inquiries
3. Data Sharing & Disclosure
3.1 We Share Data With:
- Medical Staff: Dermatologists, rheumatologists, physiotherapists involved in your care
- Accommodation Partners: Hotel information only (no medical data)
- Transport Services: Name and contact details only
- Payment Processors: Financial data for secure transactions
- Your Referring Physician: With your explicit consent
3.2 We Do NOT Share With:
- Marketing companies
- Third-party advertisers
- Social media platforms
- Any unauthorized parties
3.3 Legal Obligations:
We may disclose information if required by:
- Jordanian law or court order
- Public health authorities
- Medical emergency situations
4. Medical Data Protection
4.1 Security Measures:
- End-to-end encryption for data transmission
- Secure, password-protected medical records system
- Regular security audits and updates
- Staff training on confidentiality protocols
- Physical security at our facilities
4.2 Access Control:
- Only authorized medical personnel can access patient records
- Role-based access restrictions
- Audit logs of all data access
5. Your Rights
5.1 You Have the Right To:
- Access: Request a copy of your personal and medical data
- Correction: Update inaccurate information
- Deletion: Request deletion of data (subject to legal/medical record requirements)
- Portability: Receive your data in electronic format
- Restriction: Limit how we use your data
- Objection: Opt-out of marketing communications
- Consent Withdrawal: Withdraw consent for data processing (where applicable)
5.2 Exercise Your Rights:
Contact us at: privacy@deadseasanctuary.com
We will respond within 30 days.
6. Data Retention
6.1 Retention Periods:
- Medical Records: 10 years (Jordanian medical standards)
- Booking Data: 7 years (financial/tax requirements)
- Marketing Consents: Until withdrawn
- Technical Logs: 12 months
6.2 After Retention Period:
- Data is securely deleted or anonymized
- Anonymous research data may be retained indefinitely
7. International Data Transfers
Data Storage: Your data is stored on secure servers in Jordan.
Telehealth Follow-ups: Video consultations may use international platforms (Zoom, Microsoft Teams) with end-to-end encryption.
Email Communications: Encrypted email services used for medical information.
8. Cookies & Tracking
8.1 We Use Cookies For:
- Essential website functionality
- Remember your language preference
- Analyze website usage (Google Analytics)
- Improve user experience
8.2 Cookie Control:
You can disable cookies in your browser settings. See our Cookie Policy for details.
9. Children's Privacy
Our services are intended for adults. If treating minors (under 18), parental/guardian consent is required. We collect minimal data for pediatric patients and obtain explicit parental authorization.
10. Research & Publications
10.1 Anonymous Research:
- We may use anonymized treatment outcome data for research
- Published in EMRO regional medical journals
- No personally identifiable information is included
10.2 Clinical Photography:
- Requires separate written consent
- Face always obscured in publications
- You can withdraw consent at any time
11. Third-Party Links
Our website may contain links to third-party websites (hotels, airlines, tourist sites). We are not responsible for their privacy practices. Please review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be notified via email.
13. Contact Us
Privacy Officer
DeadSea Sanctuary
Dead Sea, Hashemite Kingdom of Jordan
Email: privacy@deadseasanctuary.com
Phone: +962 798 630 757
General Email: info@deadseasanctuary.com
14. Complaints
If you believe we have mishandled your personal data, you have the right to lodge a complaint with:
- Our Privacy Officer (contact above)
- Jordanian Ministry of Health
- Your local data protection authority (if EU resident)
